Frequently Asked Questions

Guest Guidebook

To provide you with the best experience before and during your time with us, we have created a digital guidebook that addresses the most frequently asked questions. 

This comprehensive resource contains all the essential information you need, including check-in times, WiFi codes, what to bring with you, and even  recommendations for local restaurants and attractions. Accessing this valuable content is easy – simply click on the photo above.

For your convenience, we recommend adding our digital App to your phone, just scan the QR code. iPhone users can save it by tapping the square icon with an upward arrow at the bottom of the screen and selecting “Add to Home Screen.” Android users can tap “Add to Home Screen” when prompted upon first accessing the site.

If you prefer a hard copy or a saved PDF, you can tap the print button to create a file that you can print or save to your device.

Should you have any further questions about our river cruises, our friendly passenger services team is available seven days a week from 9am to 5pm. 

You can reach us at +61 3 5482 5244 or email us at We are always delighted to assist with any travel inquiries and eagerly anticipate welcoming you aboard!

Scan the QR Code